{"id":1213,"date":"2025-05-15T07:16:34","date_gmt":"2025-05-15T07:16:34","guid":{"rendered":"https:\/\/linen-panther-804043.hostingersite.com\/engineering-and-management\/student-support\/grievance-redressal-cell\/"},"modified":"2026-06-03T17:08:10","modified_gmt":"2026-06-03T17:08:10","slug":"grievance-redressal-cell","status":"publish","type":"page","link":"https:\/\/sheat.ac.in\/pharmacy\/student-support\/grievance-redressal-cell\/","title":{"rendered":"Grievance Redressal Cell"},"content":{"rendered":"\t\t
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Grievance Redressal Cell<\/h1>\r\n\r\n
\r\n Placeholder: Grievance Redressal \/ Student Support Image\r\n <\/div>\r\n\r\n

\r\n Ensuring Fairness, Transparency, and Responsive Grievance Resolution\r\n <\/p>\r\n\r\n

\r\n The Grievance Redressal Cell (GRC)<\/strong> of\r\n SHEAT College of Pharmacy, Varanasi<\/strong> has been established to ensure a fair,\r\n transparent, and responsive mechanism for addressing grievances and concerns of students,\r\n faculty members, staff, parents, and other stakeholders.\r\n <\/p>\r\n\r\n

\r\n The Cell aims to foster a harmonious academic environment by promoting justice,\r\n accountability, and institutional integrity. It functions in accordance with the guidelines\r\n of regulatory authorities and strives to resolve grievances promptly and effectively while\r\n maintaining complete confidentiality.\r\n <\/p>\r\n\r\n

<\/div>\r\n\r\n

Vision<\/h2>\r\n\r\n
\r\n

\r\n To create a supportive and grievance-free academic environment where every stakeholder\r\n feels heard, respected, and valued.\r\n <\/p>\r\n <\/div>\r\n\r\n

<\/div>\r\n\r\n

Mission<\/h2>\r\n\r\n
\r\n
    \r\n
  • To provide an accessible platform for lodging grievances.<\/li>\r\n
  • To ensure timely and impartial resolution of complaints.<\/li>\r\n
  • To uphold fairness, transparency, and accountability.<\/li>\r\n
  • To safeguard the rights and dignity of all stakeholders.<\/li>\r\n
  • To promote continuous improvement in institutional functioning.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
    <\/div>\r\n\r\n

    Objectives<\/h2>\r\n\r\n
    \r\n
      \r\n
    • To address grievances in a prompt and effective manner.<\/li>\r\n
    • To ensure a transparent mechanism for grievance handling.<\/li>\r\n
    • To promote a healthy academic and work environment.<\/li>\r\n
    • To prevent discrimination, harassment, and unfair practices.<\/li>\r\n
    • To strengthen trust between stakeholders and the institution.<\/li>\r\n
    • To improve the quality of services through constructive feedback.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
      <\/div>\r\n\r\n

      Scope of Grievances<\/h2>\r\n\r\n
      \r\n\r\n

      Student Grievances<\/h3>\r\n
        \r\n
      • Academic and examination-related issues.<\/li>\r\n
      • Attendance and evaluation concerns.<\/li>\r\n
      • Library, laboratory, and classroom facilities.<\/li>\r\n
      • Scholarship and fee-related matters.<\/li>\r\n
      • Hostel and transportation issues.<\/li>\r\n
      • Student welfare and support services.<\/li>\r\n <\/ul>\r\n\r\n

        Faculty and Staff Grievances<\/h3>\r\n
          \r\n
        • Workplace concerns.<\/li>\r\n
        • Service-related matters.<\/li>\r\n
        • Infrastructure and resource issues.<\/li>\r\n
        • Professional development concerns.<\/li>\r\n <\/ul>\r\n\r\n

          General Grievances<\/h3>\r\n
            \r\n
          • Campus maintenance and cleanliness.<\/li>\r\n
          • Administrative services.<\/li>\r\n
          • Safety and security issues.<\/li>\r\n
          • Any matter affecting institutional functioning.<\/li>\r\n <\/ul>\r\n\r\n <\/div>\r\n\r\n
            <\/div>\r\n\r\n

            Functions of the Cell<\/h2>\r\n\r\n
            \r\n
              \r\n
            • Receive and review grievances submitted by stakeholders.<\/li>\r\n
            • Investigate complaints in a fair and unbiased manner.<\/li>\r\n
            • Recommend corrective and preventive measures.<\/li>\r\n
            • Monitor the implementation of decisions.<\/li>\r\n
            • Maintain records of grievances and resolutions.<\/li>\r\n
            • Promote awareness regarding grievance redressal procedures.<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n
              <\/div>\r\n\r\n

              Grievance Redressal Procedure<\/h2>\r\n\r\n
              \r\n\r\n

              Step 1: Submission of Grievance<\/h3>\r\n

              Complaints may be submitted through:<\/p>\r\n

                \r\n
              • Online Grievance Portal<\/li>\r\n
              • Official Email<\/li>\r\n
              • Written Application<\/li>\r\n
              • Suggestion \/ Complaint Box<\/li>\r\n <\/ul>\r\n\r\n

                Step 2: Acknowledgement<\/h3>\r\n

                \r\n The grievance will be acknowledged within three working days of receipt.\r\n <\/p>\r\n\r\n

                Step 3: Review and Investigation<\/h3>\r\n

                \r\n The Cell will examine the complaint and obtain necessary information from the concerned department or authority.\r\n <\/p>\r\n\r\n

                Step 4: Resolution<\/h3>\r\n

                \r\n Suitable action will be taken and the complainant will be informed of the outcome within\r\n 15 working days, wherever feasible.\r\n <\/p>\r\n\r\n

                Step 5: Appeal<\/h3>\r\n

                \r\n If the complainant is not satisfied with the decision, an appeal may be submitted to the\r\n Principal within 15 days of receiving the decision.\r\n <\/p>\r\n\r\n <\/div>\r\n\r\n

                <\/div>\r\n\r\n

                Constitution of the Grievance Redressal Cell<\/h2>\r\n\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n
                S. No.<\/th>\r\n Position<\/th>\r\n Designation<\/th>\r\n <\/tr>\r\n <\/thead>\r\n\r\n
                1<\/td>\r\n Chairperson<\/td>\r\n Principal Prof. Rajeev Shukla<\/td>\r\n <\/tr>\r\n\r\n
                2<\/td>\r\n Convener<\/td>\r\n Senior Faculty Member Dr. Pranav Upadhyay<\/td>\r\n <\/tr>\r\n\r\n
                3<\/td>\r\n Member<\/td>\r\n Faculty Representative Mr. Harendra Srivastava<\/td>\r\n <\/tr>\r\n\r\n
                4<\/td>\r\n Member<\/td>\r\n Faculty Representative Mr. Rahul Singh<\/td>\r\n <\/tr>\r\n\r\n
                5<\/td>\r\n Member<\/td>\r\n Administrative Officer Mr. Pyare Lal<\/td>\r\n <\/tr>\r\n\r\n
                6<\/td>\r\n Member<\/td>\r\n Female Faculty Representative Mrs. Madhuri Dubey<\/td>\r\n <\/tr>\r\n\r\n
                7<\/td>\r\n Member<\/td>\r\n Student Representative Mr. Himanshu Tiwari<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n\r\n

                \r\n The composition of the Cell may be revised from time to time as per institutional requirements.\r\n <\/p>\r\n\r\n

                <\/div>\r\n\r\n

                Confidentiality Policy<\/h2>\r\n\r\n
                \r\n

                \r\n All grievances shall be treated with strict confidentiality. The identity of the\r\n complainant shall be protected, and no discriminatory or retaliatory action against any\r\n complainant shall be permitted.\r\n <\/p>\r\n <\/div>\r\n\r\n

                <\/div>\r\n\r\n

                \r\n The Grievance Redressal Cell at SHEAT College of Pharmacy<\/strong> is committed to\r\n ensuring a fair, transparent, and supportive environment for all stakeholders. Through an\r\n effective grievance handling mechanism, the institution promotes trust, accountability, and\r\n continuous improvement in academic and administrative functioning.\r\n <\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Grievance Redressal Cell Placeholder: Grievance Redressal \/ Student Support Image Ensuring Fairness, Transparency, and Responsive Grievance Resolution The Grievance Redressal Cell (GRC) of SHEAT College of Pharmacy, Varanasi has been established to ensure a fair, transparent, and responsive mechanism for addressing grievances and concerns of students, faculty members, staff, parents, and other stakeholders. The Cell […]<\/p>\n","protected":false},"author":1,"featured_media":4456,"parent":1211,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1213","page","type-page","status-publish","has-post-thumbnail","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/pages\/1213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/comments?post=1213"}],"version-history":[{"count":12,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/pages\/1213\/revisions"}],"predecessor-version":[{"id":5397,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/pages\/1213\/revisions\/5397"}],"up":[{"embeddable":true,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/pages\/1211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/media\/4456"}],"wp:attachment":[{"href":"https:\/\/sheat.ac.in\/pharmacy\/wp-json\/wp\/v2\/media?parent=1213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}